Whoa, heads up on AppleCare!
So my work trip to Manhattan gets put off another day, and the 15″ PowerBook G4 arrives back home. I met the Airborne Express guy before he could ring the doorbell. Since I have to sit in teleconferences from my home phone for the next few hours, why not go ahead and move everything to the 15 and rock on, right?
I unpack the box, and notice that my power adapter looked a little funny. Upon closer inspection, I see that one of the little arms for coiling the power cable seems damaged. In addition, I see that the clear plastic cap for the end of the power connector is also missing. So, I make a mental note to call AppleCare once my teleconferences are over.
When contacting AppleCare about a power supply for a PowerBook, don’t refer to “arms” or “tabs” when you talk to them; they pretend not to understand you, and then they say “oh, you are referring to the CABLE MANAGEMENT SYSTEM” … give me a break - it’s like those clerks in Charles de Gaulle airport who make you try to say what you are asking in French so they can subsequently correct you and then go on to answer you in English. When my person on the phone understood that I was talking about the “cable management system” he set up a dispatch to replace my power supply - warranty issue #3 on my 15″ PowerBook.
While he is filling out the forms, I also mention that the cap to the power connector was missing. This is the “translucent plastic cover that comes with the power supply when you originally open them” according to AppleCare. The guy proceeds to tell me that quite likely the technicians would not have thought to put that back on when the packed it back up after repair. So now, it’s my problem for asking. If it’s such a vestigial piece, here’s my question: why in the hell did you put it on there in the first place? Fair enough? How come the first PowerBook G4 power supplies didn’t have them, and then they were later added? Was there lots of leftover plastic somewhere?
People at Apple have that skill of deftly trying to make you look like an ass for asking them for something they should have done. It’s amazing, and you have to be quick on your feet to turn it back around on them. I have had some practice with it by now. I don’t mind it too much, now that I am prepared for it when it comes.
So, my new power supply is supposedly en route. But that’s not the real kicker…
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