So I call Apple Monday afternoon with my 15″ PowerBook white spots problem, right? The next day at 10:00 AM, the shipping kit shows up at my house. I come home at lunch and pack the laptop up, then call Airborne Express. It gets in to Apple at noon their time the next day. They ship it out the same day, and it’s back at my house, good as new, on Thursday morning. I almost left work to go home and get it, I was so excited. Man, call with a problem on Monday afternoon and get your restored unit back on Thursday morning. Pretty impressive. Name a PC manufacturer where you get that kind of response without being some corporate powerhouse. And trust me, even the response for corporate customers is not what it claims to be.
Yep, even with my own set of gripes about Apple, there are plenty of reasons that make me stick with them. By far they are the lesser of the many evils in the world of the computer manufacturer. Now if only they would give me a way to use iDVD with an external burner… 8^)